Shipping policy

Shipping & Processing Policy

Thank you for shopping with us. Please review our shipping guidelines below:

Order Processing Times

  • Same-Day Shipping: Orders placed before 3:00 PM EST (Monday through Friday) are typically processed and shipped the same business day.

  • Next-Day Shipping: Orders received after 3:00 PM EST will be processed and shipped the following business day.

  • Weekend Policy: Please note that we do not process or ship orders on Saturdays, Sundays, or major holidays.

Delivery Timelines

While we make every effort to ensure your package is dispatched as quickly as possible, please note that shipping carrier delivery times are estimates and cannot be guaranteed. Once your order has shipped, you will receive a tracking number to follow its progress.

International Shipping & Customs Policy

For our international customers, please review the following terms regarding global delivery:

Duties, Taxes, and Customs Fees

Orders shipped outside of the United States may be subject to local import duties, customs duties, value-added taxes (VAT), and administrative fees levied by the destination country.

Recipient Responsibility

  • Importer of Record: The recipient of the shipment is designated as the importer of record in the destination country.

  • Payment of Fees: The recipient is entirely responsible for ensuring compliance with local laws and for paying all import fees, customs duties, and taxes.

  • Clearing Customs: These fees are not included in our shipping charges and must be paid by the recipient directly to the carrier or customs authority to release the shipment.

Returns & Refunds Policy

At Isabella Celini, we want you to love your purchase. If you need to make a return, please review our guidelines below:

30-Day Return Window

We gladly accept returns within 30 days from the date of delivery. To be eligible for a refund, items must be returned in their original condition.

Return Shipping

Please note that customers are responsible for all return shipping costs. We recommend using a trackable shipping service, as we cannot guarantee receipt of your returned item.

How to Send Your Return

Please mail your return securely to the following address:

Isabella Celini 777 NW 72nd Ave, STE 1100 Miami, FL 33126 United States

Refund Processing

  • Original Payment Method: Refunds will be issued directly to the original form of payment used at checkout.

  • Processing Timeline: Please allow 2–3 weeks from the date we receive your return for your account to be credited.

  • Statement Visibility: Depending on your financial institution, it may take 1–2 billing cycles for the credit to officially appear on your statement.